Customer Support Center
The Support Center is here to help you solve your issues as quickly as possible. Find the problem you are having in the list bellow, then click on the link for help.
Downloading
Problems
I
want to download a game but I get a message that it is corrupted.
I'm getting
a message that I'm outside the territory authorized for distribution.
I'm getting an error that my game contains a virus or spyware.
I
click on the link to start the download but nothing happens.
Game
Errors and Crashes
The screen goes blank,
the product crashes or does not run.
I
downloaded and installed a game, clicked the "Play" button but
nothing happens.
I'm getting the error "Cannot run multiple instances".
I am experiencing active debugger issues.
I see a white window or screen when I start my game.
I'm getting the error "The publisher could not be verified" or "Invalid Digital Signature".
I click the icon to start the game but I get the error "The Page Cannot be Displayed".
The game appears partially on the screen.
I get a message saying "Connect to the Internet" but I am already online.
When I try to play a game it says "d3d8.dll",
"d3d9.dll" or "d3dx9_30.dll" is missing.
I'm having video problems. What can I do?
I'm having sound problems. What can I do?
Installing
and Activating the Games
My
hard drive crashed or I got a new computer. How can I get my game back?
Can
I install my game on another computer?
Can I install
my game on a computer that is not connected to the Internet?
Purchasing/Billing
Problems
My
credit card was charged several times.
I did not receive my email receipt or activation code.
Are there other ways to purchase a game besides a credit card?
My credit card is being rejected.
Will I receive a
CD/DVD?
How often will I be charged to use the
game?
What currencies are accepted?
How-To's
How to download and install a game.
How to buy a game.
How to uninstall a game.
How to subscribe/unsubscribe
to our newsletter.
How to update your video card drivers.
How to update your sound card drivers.
How to update your DirectX.
Miscellaneous
Questions
Are
your games compatible with Windows Vista?
How do I get tips, tricks, cheats and hints for playing the game?
I'm having difficulties completing levels. Can you help?
Do you provide support for retail versions of games?
Can
I install the games on a Mac?
Phone
support/orders.
If your
question isn't mentioned above, please contact
our Customer Support Team.
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