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I'm having sound problems. What can I do?
This problem is often caused by incompatibilities between your computer’s
sound card and the product you are trying to use.
Before proceeding please run the DirectX Diagnostic Tool (DxDiag). This a tool that is part of Windows and the Windows Component (Direct X). The DxDiag will allow you to preview a summary of your computer’s system information, which will help you locate necessary information to resolve this issue.
Instructions on using DxDiag:
- Click Start on your Windows operating system
- Click Run…
- In the text field please type "DxDiag"
- Click OK
Note: Occasionally, you will be prompted with a Yes or No question concerning Microsoft Windows digitally signing your drivers. If this occurs, and your computer is connected to the internet, select Yes, otherwise, select No.
Now,
try these options to resolve the problem::
1. Update
your sound card drivers.
It is recommended that you update your sound card drivers every 6 to 9 months.
If you have outdated drivers, you can typically download the drivers at no charge from the sound card manufacturer’s website.
The model and manufacturer of your sound card can be located under the Sound tab in your DxDiag. Here you will find the model of your sound card next to
Name and the manufacturer of your video card next to Provider
2. Ensure you have the most current version of DirectX installed on your system.
DirectX is a set of drivers from Microsoft that controls the sound
and video displays on your computer. DirectX drivers are required for
many games and utilities besides our products, having the latest version
of DirectX installed on your computer can be very beneficial. Please
uninstall the game, update your DirectX, restart your computer, and then
reinstall the game. To get the most current version of DirectX, click on this link and follow the on-screen instructions.
http://www.microsoft.com/windows/directx/default.aspx
Click where it says "Download the latest
DirectX", when you are prompted to SAVE/OPEN the file, choose open and proceed through the installation.
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