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I'm having video problems. What can I do?
This problem is often caused by incompatibilities between your computer’s graphics system and the product you are trying to use.
Before proceeding please run the DirectX Diagnostic Tool (DxDiag). This a tool that is part of Windows and the Windows Component (Direct X). The DxDiag will allow you to preview a summary of your computer’s system information, which will help you locate necessary information to resolve this issue.
Instructions on using DxDiag:
- Click Start on your Windows operating system
- Click Run…
- In the text field please type "DxDiag"
- Click OK
Note: Occasionally, you will be prompted with a Yes or No question concerning Microsoft Windows digitally signing your drivers. If this occurs, and your computer is connected to the internet, select Yes, otherwise, select No.
Now,
try these options to resolve the problem::
1. Update your video card drivers.
Video card manufactures typically release free updated drivers every 3 to 6 months to fix certain issues and to add new support for software. The model and manufacturer of your video card can be located under the
Display tab in your DxDiag. Here you will find the model of your video card next to
Name and the manufacturer of your video card next to Manufacturer
Usually, the best way to locate and download the most current video card drivers is by visiting the manufacturer’s website, and searching for your particular model of video card under the support or drivers section.
2. Ensure you have the most current version of DirectX installed on your system.
DirectX is a set of drivers from Microsoft that controls the sound
and video displays on your computer. DirectX drivers are required for
many games and utilities besides our products, having the latest version
of DirectX installed on your computer can be very beneficial. Please
uninstall the game, update your DirectX, restart your computer, and then
reinstall the game. To get the most current version of DirectX, click on this link and follow the on-screen instructions.
http://www.microsoft.com/windows/directx/default.aspx
Click where it says "Download the latest
DirectX", when you are prompted to SAVE/OPEN the file, choose open and proceed through the installation.
3.
Resolution change
The resolution that your computer monitor is currently using may be incompatible with your game. Changing the resolution to may resolve this issue. To do this:
- Right-click on any unoccupied area of your desktop
- Click Properties
- Click the Settings tab
- Select a new resolution
- Click OK
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